(Effective as of February 2026 – Subject to change; see section 7)
WA Pool Warehouse does not operate a permanent or ongoing price matching policy.
However, from time to time, we may run limited-time Best Price Guarantee promotions on selected products. These promotions will be clearly labelled on the product page, in-store signage, or marketing materials as a “Best Price Guarantee” item.
When a Best Price Guarantee promotion is active on a specific product, the following will apply (subject to the specific terms and conditions stated for that promotion):
We reserve the absolute right to accept, decline, or modify any Best Price Guarantee request at our discretion, even during an active promotion. Promotions are time-limited and may end without notice.
Outside of any active Best Price Guarantee promotion, no price matching or price beating will be offered.
At WA Pool Warehouse, we remain committed to offering competitive everyday pricing to support our valued customers in Western Australia.
All quotes provided by WA Pool Warehouse (including for equipment purchases, chemical purchases, or any other goods) are valid for 14 days from the date the quote is issued, unless otherwise stated in writing. After this period, prices, availability, and terms are subject to change without notice.
3.1 Delivery addresses must be to a location where a person can verify receipt of the goods (e.g., a business address during 9:00am–5:00pm). There must be an authorised person present to sign for the delivery during these hours. Deliveries occur Monday to Friday only (excluding weekends and public holidays).
We are not responsible for loss, damage, or incorrect deliveries if the address provided is inaccurate. Due to the use of third-party carriers, we cannot provide advance notification of delivery day, date, or time by phone or email. It is therefore essential to have someone present to verify and accept the goods.
3.2 Delivery fees are calculated at the time of ordering online and may include additional charges depending on:
(a) the type or size of product(s) ordered;
(b) the distance from the WA Pool Warehouse fulfilment location (Balcatta); and
(c) the number of people required to carry the product(s) to the desired location/room.
The final delivery fee will be confirmed by the WA Pool Warehouse (Balcatta) team responsible for fulfilling your order. If you do not accept any additional delivery fee, you may cancel your order, and any payment will be refunded.
4.1 Prices, offers, and product availability may vary between the WA Pool Warehouse Online Shop and our physical WA Pool Warehouse stores.
4.2 All prices are in Australian dollars (AUD).
4.3 We accept the following payment methods: Bank Transfer, and in-store cash/card payments.
WA Pool Warehouse takes fraud prevention seriously to protect our customers and business. When placing an order over the phone, the following verification measures will be applied:
These measures help ensure secure transactions and protect against unauthorised use of payment details. We reserve the right to request additional verification (e.g., proof of identity or transaction details) if any red flags are detected.
6.1 Please refer to our Privacy and Internet Security Policy [available on our website] for details on how we collect, use, and protect your personal information.
7.1 We reserve the right to amend these Terms & Conditions without prior notice. Any changes will be posted on this page of our website. We encourage you to review this section regularly. Amendments become effective immediately upon posting the revised terms on the site.
8.1 Orders received Monday to Thursday after 3:00pm will be processed and dispatched the following business day (subject to stock availability).
Orders received Friday after 3:00pm or over the weekend will be processed and dispatched on the following Monday (subject to stock availability).
We want you to be fully satisfied with your purchase, so please choose carefully.
Under the Australian Consumer Law (ACL), you are entitled to a repair, replacement, or refund where goods have a major or minor failure (e.g., faulty, not of acceptable quality, not fit for purpose as described, or not as shown). These rights are statutory and cannot be excluded.
Change of Mind Returns
We do not offer refunds, exchanges, or credits for change of mind. This includes situations where you simply no longer want the item, decide it doesn’t suit your needs, find it cheaper elsewhere, or change your mind for any other non-fault reason. This policy aligns with ACCC guidelines, which state that businesses are not required to provide remedies for change of mind under consumer guarantees.
Special Orders
Special orders (goods not normally stocked and specially obtained for you) cannot be returned or refunded for change of mind under any circumstances.
Eligibility for Returns
To be eligible for any return or exchange (including for faulty goods or under ACL consumer guarantees):
Chemical Products
For safety and regulatory reasons, pool chemicals may only be returned if the packaging remains unopened, in its original condition, and still in saleable condition. Returns of chemicals must be made within 2 days of purchase. Opened chemical products cannot be returned or refunded.
Empty Drum Returns and Exchanges
WA Pool Warehouse supports the safe and responsible return of empty chemical drums (e.g., for liquid chlorine or other pool chemicals) in line with industry best practices and regulatory requirements.
Exchange of Drums
We will exchange empty drums (e.g., swap for a filled drum) provided the drum is not more than 5 years old from the embossed manufacture date stamp on the bottom. Drums older than 5 years cannot be accepted for exchange or reuse due to plastic degradation and legal restrictions on refilling hazardous chemical containers.
Credit/Refund for Empty Drums
Empty drums returned to any WA Pool Warehouse store will qualify for a $14 credit or refund per drum, provided:
Key Return Requirements for Empty Drums
Regulatory Notes
Safety Guidelines
Chlorine/Acid Drum Exchange/Swap Process
For common sizes like 15L or 20L liquid chlorine drums (often blue) and 15L Hydrochloric Acid (Black) bring your empty drum to any WA Pool Warehouse store for exchange (subject to the 5-year rule and condition checks). This aligns with common industry practices for chlorine swaps.
Proof of Purchase
A valid receipt or order confirmation is always required for any return, exchange, refund, credit (including drum credits), or warranty claim.
Refund Processing
All refunds and credits (where applicable under ACL, warranty, our returns policy, or drum returns) will be processed only to the original method of payment used for the purchase (or as store credit where applicable).
For In-Store Purchases:
Bring the item (or drum) to any WA Pool Warehouse store with proof of purchase. Complete a Returns/Exchange Form if required. If verified as faulty under ACL or warranty (or meeting drum criteria), we will offer repair, replacement, refund/credit (at our discretion, in line with ACL remedies, manufacturer terms, and drum policy) in the original payment method.
For Online Purchases:
Option 1 – In Person: Visit https://wapoolwarehouse.com.au/ to confirm the most convenient store. Return the item (or drum) to any WA Pool Warehouse store with proof of purchase and a completed Returns/Exchange Form.
Option 2 – By Post: Complete the Returns/Exchange Form online or request one via email/fax. Return the form and goods to the nominated store using secure packaging and registered mail (recommended). Return postage is your responsibility unless the item is confirmed faulty, in which case we will reimburse reasonable return costs and cover re-delivery.
All returns must include a Returns/Exchange Form. A Customer Service Operator will contact you within 2 business day of receipt.
Refund/Remedy Processing:
These rights under the Australian Consumer Law are in addition to any voluntary policies we may offer (though none apply for change of mind). Nothing in these terms limits your statutory rights.
WA Pool Warehouse offers free digital water testing* in-store to help diagnose and balance your pool chemistry.
Key Terms and Conditions:
- All active customers with recent purchase history at WA Pool Warehouse, or
- Customers with all new purchases (of pool chemicals or related products).
Green Pool Protocol (But My Pool Is Green):
If your pool water is visibly green (typically due to algae growth), our expert team will usually provide initial advice and recommendations on the steps to clear the green pool prior to performing a full computerised (digital) test.
The computerised test focuses on balancing your pool water chemistry, so for green pools, the priority protocol will be to remedy this first.
We will advise you to return once this initial clearing process has been completed for the full digital test, detailed report, and next steps to fine-tune and balance the water chemistry safely and effectively.
Sample Collection and Accuracy:
Service Scope:
The test analyses key parameters including Free and Total Available Chlorine, pH, Total Alkalinity, Calcium Hardness, and Cyanuric Acid. We provide recommendations for balancing your pool water.
Accuracy Disclaimer:
Results are based on the sample provided and are intended as a guide. Using our recommended precise dosages (rather than general advice) ensures the best, safest, and most cost-effective outcome.
Address Collection
Collecting your address when you bring in a pool water sample allows us to deliver professional, personalised service. It enables us to:
We will never use your personal information for any purpose unrelated to these services without your consent.
WA Pool Warehouse is committed to providing a safe and respectful environment for our staff and customers.
Zero Tolerance Policy
We have a zero-tolerance policy for abuse, aggression, or threatening behaviour toward our staff. Any such behaviour will result in the customer being asked to leave the premises immediately, and we reserve the right to refuse future service.
Examples of Aggressive or Abusive Behaviour
This includes, but is not limited to:
Right to Refuse Service
We reserve the right to refuse service or entry to any person for valid, non-discriminatory reasons, including (but not limited to) aggressive or abusive behaviour, intoxication, safety risks, suspected theft, or failure to comply with store policies. This is in line with Australian law, which allows businesses to refuse service provided it is not based on protected attributes under anti-discrimination legislation (e.g., race, disability, gender, etc.).
Best Practice Process
CCTV and Security
Our stores are equipped with 24-hour CCTV surveillance for the protection and safety of both staff and customers. Footage may be reviewed and shared with law enforcement as required.
Store Theft Policy
We take theft seriously and work closely with local WA Police stations. All incidents of suspected or actual theft are reported to police (via the WA Police Force online retail theft reporting form or by calling 131 444). We encourage prompt reporting to help address repeat offenders and maintain a safe shopping environment.
WA Pool Warehouse is pleased to provide professional installation services for pool equipment through our trusted contractors.
Installations are generally available Monday to Friday and are subject to availability. Bookings can be made through your closest WA Pool Warehouse store at the time of purchase.
To provide an accurate quote, we may require photographs of your existing pool equipment, current plumbing, and site access. Quotes are valid for 7 days only and are subject to change if the job is found to be more complex upon the contractor’s arrival. Any changes will be discussed and agreed with you prior to any work commencing.
All installation costs must be paid in full through the store before any works begin. Jobs are booked for an approximate time slot (a.m. or p.m.) during business hours. The contractor will usually contact you approximately 30 minutes prior to arrival to advise the ETA.
While WA Pool Warehouse makes every reasonable effort to complete installations on the booked date and as close as possible to the agreed time, delays or rescheduling may occasionally occur due to factors outside our control, such as overruns on previous jobs, unforeseen complexity, or staffing issues.
Standard Installation Costs (indicative only – from prices)
Installation costs may vary depending on the location of your equipment, transitions between different operating systems, site access, or other site-specific factors. For a more precise estimate, consult your local store and provide images of your current setup.
12.1 Installation Terms
12.1.1 It is the client’s responsibility to ensure clear site access and a safe work environment for the installer.
12.1.2 Electrical power must be available at the installation location (standard outdoor GPO required).
12.1.3 Any pre-existing faults, hidden damage, or non-compliant installations discovered during the job may incur additional charges.
12.1.4 We do not carry out electrical wiring, circuit modifications, or fuse board work — these must be performed by a licensed electrician and are outside our service scope.
12.2 Booking, Cancellations & Call-Outs
12.2.1 Bookings are confirmed via message, email, or verbal agreement and are subject to availability.
12.2.2 Cancellations or reschedules should be made at least 24 hours in advance where possible.
12.2.3 A call-out fee may apply for travel, diagnosis, or inspection where no installation work is carried out. (Ranges from $99-$150 depending on location.)
12.2.4 If access is not possible at the agreed time (e.g., locked gate, no one home, unsafe conditions), a no-show fee may apply. ($99)
12.3 Limitation of Liability
12.3.1 WA Pool Warehouse is not responsible for damage or failure caused by poor pool water chemistry, customer misuse or neglect, tampering or modifications by others, or equipment not supplied by us.
12.3.2 Our liability is strictly limited to the original installation service cost or replacement of the faulty item installed by us.
12.3.3 We are not liable for indirect or consequential losses, including water loss, property damage, or downtime.
12.4 Client Responsibilities
12.4.1 You agree to provide accurate information about your pool system and any known issues prior to the service.
12.4.2 You are responsible for maintaining correct water balance and operating the equipment according to the manufacturer’s instructions.
12.4.3 You must report any issues promptly — delays may affect warranty coverage or cause further damage.
12.4.4 You agree to inspect the completed work and raise any concerns immediately upon completion.
For any queries regarding these policies (including drum returns), contact us on 1300 552 617, Monday to Friday, 9:00am–5:00pm.
These terms apply to WA Pool Warehouse (including our Balcatta fulfilment centre and stores across Perth: Balcatta, Joondalup, Ellenbrook, Midland, Success, Cannington, and Rockingham). Nothing in these terms affects your rights under Australian Consumer Law. If you have questions, please call us.
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